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ERM retains cancelled meetings on the resource calendar with the word “Cancelled:” pre-pended to the subject of the meeting and no response is sent to the meeting organizer.

Last post 11-17-2006, 12:56 PM by ERM Moderator. 0 replies.
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  • ERM retains cancelled meetings on the resource calendar with the word “Cancelled:” pre-pended to the subject of the meeting and no response is sent to the meeting organizer.

     11-17-2006, 12:56 PM

    The following error may also be logged in the Windows Application Event log:

    Event Type: Error
    Event Source: ERM
    Event Category: Processing
    Date: 12/21/2004
    Time: 15:13
    User: N/A
    Computer: WINSTON
    Description:
    Failed to send message: 8004D002, file://./backofficestorage/winston.net.swinc.com/MBX/aa_room2/Inbox/4pm.EML

    The ERM Service account requires “Send As” rights to the resource account in order to correctly process cancelled meetings. ERM grants these rights as part of the management process, but it can take up to 2 hours for the new rights to take effect, since a refresh of the Exchange cache is necessary.

    Verify that the ERM Service account is granted “Send As” rights to the resource account (properties -> Security tab) in Active Directory Users and Computers. Allow two hours after management for these rights to take effect.

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