Exchange Resource Manager

Hi all

I am having a problem setting up resource mailboxes in our organization and can't find any help on this subject.

I have a single domain, single Exchange 5.5 server setup. We have 2 DC's - exchange 5.5 box is separate.

I am trying to set up meeting room resources so that users can automatically book meeting rooms when they try to schedule a meeting.

I have created 5 user accounts for my 5 meeting rooms. I logged into these accounts and configured Outlook profiles for each mailbox. I also sent a mail to ensure that the mailboxes were fully enabled (they were).

My problem is when i try to schedule a meeting for any of the 5 meeting rooms I am seeing the message "No information. No free/busy information could be retrieved." This is displayed when I hover my mouse over the status bar under scheduling tab in the outlook calendar.

I have seen a similar question to this asked many times on the Internet but have seen no answers that suit my case so any help would be very appreciated.

Thanks in advance

Exchange is responsible for the publication of Free/Busy information when applications use CDO (such as ERM) for processing meeting requests. ERM does not physically push out Free/busy information as Outlook does. Rather it relies on Exchange to poll for updates to Free/Busy information. Please reference the following link for a detailed description of this process: http://msexchangeteam.com/archive/2004/08/19/217187.aspx.

There are registry entries that can be made on the Exchange/ERM server that will affect how many months and how frequently Free/Busy information can be updated.  Refer to the following website for additional information:  http://www.swinc.com/products/ERM/troubleshoot.asp?status=viewquestions&categoryid=6